AMLdiligence.com

Last updated: June 2025 · Effective date: June 1, 2025

AMLDiligence, a product of ZAHADS Chartered Accountants LLC ("we", "us", or "our"), is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our AML compliance platform and website at amldiligence.com.

By accessing or using the Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with its terms, please do not use the Platform.

1. Information We Collect

We collect information you provide directly to us and information generated through your use of the Platform:

Account information: Name, business email address, company name, job title, and phone number when you register or request a demo.

KYC & compliance data: Customer records, identification documents, beneficial ownership information, and risk assessment data that you input into the Platform for your own AML compliance obligations.

Usage data: Log files, IP addresses, browser type, device identifiers, pages visited, and feature interactions collected automatically.

Communications: Messages you send us via contact forms, email, or support channels.

Payment information: Billing details processed securely by our payment processors; we do not store full card numbers.

2. How We Use Your Information

Provide, operate, and maintain the AMLDiligence platform and its features.

Process account registrations, demo requests, and subscription management.

Send transactional communications (receipts, alerts, password resets).

Send service updates, compliance news, and marketing communications (you may opt out at any time).

Monitor and analyse usage patterns to improve platform performance and user experience.

Detect, prevent, and respond to fraud, security incidents, or misuse.

Comply with applicable legal obligations including UAE AML/CFT regulations.

3. Legal Basis for Processing (GDPR / UAE PDPL)

Where applicable, we process personal data under the following legal bases:

Contract performance: Processing necessary to deliver the services you have subscribed to.

Legitimate interests: Security monitoring, fraud prevention, and product improvement.

Legal obligation: Compliance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and other applicable laws.

Consent: Marketing communications and optional analytics cookies.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share data with:

Service providers: Hosting, email delivery, payment processing, and analytics vendors acting as data processors under appropriate agreements.

Sanctions & PEP database providers: To perform the screening services you request; only the data necessary for a specific screening query is transmitted.

Regulatory authorities: UAE FIU, CBUAE, or other competent authorities when required by law.

Business transfers: In the event of a merger, acquisition, or asset sale, personal data may be transferred with appropriate safeguards.

5. Data Retention

We retain personal data for as long as your account is active or as needed to provide services. Compliance-related records (KYC files, screening logs, audit trails) are retained for a minimum of five (5) years from the date of the last transaction in accordance with UAE AML/CFT legislation. You may request deletion of marketing data at any time.

6. Data Security

We implement industry-standard technical and organisational measures including AES-256 encryption at rest, TLS 1.2+ encryption in transit, role-based access controls, multi-factor authentication, and regular penetration testing. Our infrastructure is hosted in ISO 27001-certified data centres. No method of transmission or storage is 100% secure; we continuously monitor and improve our security posture.

7. International Transfers

Your data is primarily processed and stored within the UAE. Where data is transferred to service providers outside the UAE, we ensure adequate protections are in place through Standard Contractual Clauses or equivalent mechanisms recognised under the UAE PDPL.

8. Your Rights

Subject to applicable law, you have the right to:

Access a copy of the personal data we hold about you.

Correct inaccurate or incomplete data.

Request deletion of your personal data (subject to legal retention obligations).

Object to or restrict certain processing activities.

Data portability — receive your data in a structured, machine-readable format.

Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please email . We will respond within 30 days.

9. Cookies

We use cookies and similar tracking technologies to operate and improve the Platform. Please see our Cookie Policy for full details and opt-out options.

10. Children's Privacy

The Platform is intended for business users aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has provided us data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify registered users by email and post the updated policy on this page with a revised "Last updated" date. Continued use of the Platform after changes constitutes acceptance.

12. Contact Us

For privacy-related enquiries, contact our Data Protection Officer at:

AMLDiligence / ZAHADS Chartered Accountants LLC
Office 751, Tamani Art Offices, Marasi Drive
Business Bay, Dubai, UAE
Email:
Phone: +971 (4) 451 9930